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Ein einzigartiges Kundenerlebnis
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Wir schlossen uns ihrem Backend-Team an, indem wir die Engagement-Plattform verwalteten, und begannen bald damit, neue Funktionen hinzuzufügen. Unsere Entwickler unterstützten Kunden, die die Nutzung des Produkts durch benutzerdefinierte Integrationen, spezialisierte Codes, Abläufe oder Lambda-Funktionen erweitern wollten.
Dank unserer Erfahrung mit Team-Erweiterungs-Diensten in unseren über 30 Jahren im IT-Sektor haben wir uns nahtlos in das interne Team von JRNI integriert. Unsere Entwickler haben sich in einem Projekt, in dem sie neue Fähigkeiten und Frameworks erlernen mussten, hervorragend bewährt, wodurch sie die Grundlagen vieler Anforderungen und Wünsche besser verstehen konnten.
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Unternehmen, für die wir entwickelt haben
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Im Rahmen der Zusammenarbeit mit JRNI haben wir direkt mit einigen der weltweit führenden Unternehmen in ihren jeweiligen Bereichen zusammengearbeitet. Wir haben exakt auf ihre Bedürfnisse zugeschnittene Integrationen und Widgets entwickelt.
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Auf der Suche nach der besten technischen Lösung
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Unser Ruby on Rails-Team hat das bestehende PDF-System verbessert und Kalenderintegrationen mit beliebten Drittanbietern wie Outlook, iCal oder Google Calendar entwickelt. Wir sind auch Teil des Teams, das Middleware-Integrationen zwischen der Hauptplattform und großen Unternehmenskunden von Grund auf neu entwickelt hat, wobei wir die Besonderheiten jedes einzelnen Kunden berücksichtigt haben.
Das Frontend-Team hat Single-Page-Apps auf Basis von Designs angepasst und um zusätzliche Funktionen erweitert, um ein nahtloses Benutzererlebnis zu gewährleisten. Wir haben die Reichweite des Hauptprodukts erweitert, indem wir erweiterbare Apps mit AWS Lambda-Funktionen entwickelt und personalisierte und barrierefreie Journeys gemäß den WCAG 2.1-Kriterien bereitgestellt haben.
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Woran wir gearbeitet haben:
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Kalenderintegrationen
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Personalisierte Widgets
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PDF-Manager
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Salesforce-Integration
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Outlook, iCal, Google Calendar Support
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ISV Salesforce-Organisation
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Shopify Liquid-Vorlagen
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Zoho-Integration
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Die Technologien, die diese maßgeschneiderte Softwareanforderung auf ein neues Niveau gehoben haben
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Für alle Anforderungen im Bereich der digitalen Kundenbindung arbeiten wir mit den besten Technologien. Unsere Kunden können sich auf eine bessere Nutzererfahrung verlassen, indem sie auf unsere Produktphilosophie und unser Fachwissen bei der Auswahl der besten Softwaredienstleistungen für ihr Unternehmen vertrauen.
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Vor welchen Herausforderungen standen wir?
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Übergang von externen Systemen zu Salesforce
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ASSIST entwickelte einen Mapper, der benutzerdefinierte Metadatentypen in Salesforce nutzt, um beliebige Datentypen aus externen Systemen in Salesforce-Objekte zu übersetzen. Es wurden Apex-Tests geschrieben, empfohlene Funktionen hinzugefügt und eine Reorganisation durchgeführt, wodurch das Projekt zu „v2“ weiterentwickelt wurde, für das wir auch die ISV Salesforce-Organisation betreuten.
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Mit vielen kundenspezifischen Systemen arbeiten
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Eine der größten Herausforderungen, die wir bewältigt haben, war die Zusammenarbeit mit einer Vielzahl von Unternehmenskunden, von denen jeder seine eigenen maßgeschneiderten Systeme hatte, von Single Sign-On bis hin zu Sicherheits-Compliance-Anforderungen, insbesondere im Finanzsektor. Wir mussten Sicherheitsbewertungen durch Drittanbieter bestehen und Richtlinien ausführlich analysieren.
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Vereinheitlichung eines 10 Jahre alten Codes
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Obwohl dies in fast allen Projekten festzustellen ist, stand hier die Herausforderung im Vordergrund, mit einem Code zu arbeiten, der über einen Zeitraum von insgesamt 10 Jahren mehrfach von verschiedenen Teams geändert worden war. Wir mussten die Praktiken innerhalb des Codes vereinheitlichen und standardisieren, um neue architektonische Anforderungen zu erfüllen.
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Die Highlights einer
langjährigen Zusammenarbeit im Softwarebereich
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ASSIST Software arbeitet seit 2015 als Remote-Team an diesem Projekt und ist einer der vertrauenswürdigsten technischen Partner von JNRI. Entdecken Sie die Höhepunkte dieser Zusammenarbeit.
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Entwicklung von Integrationen und Widgets für mehrere Unternehmenskunden aus den Bereichen Finanzen, Einzelhandel und Behörden.
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Obwohl JRNI seinen Ansatz vom KMU-/Verbraucherbereich auf B2B verlagerte, blieb ASSIST ein wichtiger technischer Partner.
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Wir haben auch an einer Android-App gearbeitet und so dazu beigetragen, dass das Start-up zu einer vollwertigen SaaS-Plattform für Kundenbindungslösungen wurde.
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Vom Produktdesign bis zur Entwicklung und Fertigstellung. Wir garantieren außerordentliche Produkte.
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Promoted Image
Application Types
Sub Services
Main Activities
Customer/Partner Country
Year
2015
Background Color
#e9d4ef
OG image
Order
102
Short Description
Ein zuverlässiges und vollständig skalierbares Buchungssystem. Diese vielseitige Kundenbindungsplattform lässt sich mühelos integrieren.
Logo
Show On Homepage
No
Technologies
Main Industries
Sub Industries
Company size
Company description
JRNI ist die marktführende Plattform für Terminplanung, Warteschlangen- und Veranstaltungsmanagement. JRNI kombiniert eine Kundenbindungsplattform mit Anwendungen wie Veranstaltungen, Termine, Warteschlangen, Einblicke und Callcenter, die die Omnichannel-Konversion in den Mittelpunkt des Geschäfts stellen.
Intro Description
Entwicklung von Integrationen für eine marktführende Plattform zur Kundenbindung
Card Country
Card Industry
Show Read More
Yes
Brands & Clients
Project Overview Title
Kunde
Is EU Project
No
Has all fields translated
Yes